Stéphane KLEINHANS

Operations Management & Information Systems

Responsable académique - ISMQ

    Recent publications
    Publication Year of publication Type of publication
    BAROUCH, Gilles ; KLEINHANS Stéphane, "Quality Indicators" In Su Mi Dahlgaard-Park, The SAGE Encyclopedia of Quality and the Service Economy, SAGE Publications, October 2015, 1008 p. 2015 Chapter
    Gilles BAROUCH ; KLEINHANS Stéphane, "Learning from criticisms of quality management", International Journal of Quality and Service Sciences, vol. 7, n°2/3 2015, pp. 201-216 2015 Refereed Article
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