Recent publications
| Publication | Year of publication | Type of publication |
|---|---|---|
| HOLMQVIST, J., "Luxury Service Consumption in the Age of Social Media" in The Sage Handbook of Luxury Brand Management and Marketing., Klaus Heine, Michel Phan, Ian Phau, Marie-Cecile Cervellon, and Eunjo Ko Eds, Sage, 2026 | 2026 | Book chapter |
| GUSTAFSSON, A., J. HOLMQVIST, T. GHANBARPOUR, "An Empirics-First Approach to Problem Formulation in Service Research: An Illustration Using the Cynefin Framework", Journal of Service Management, 2026 | 2026 | Journal article |
| HOLMQVIST, J., S. KABADAYI, D. WINFREY, "AI isn’t everything: a call for human-centric service research", Journal of Services Marketing, 2026, vol. 40, no. 2, pp. 89-95 | 2026 | Journal article |
| HOLMQVIST, J., J. WIRTZ, "Luxury Service Experiences and Culture", International Marketing Review, 2026 | 2026 | Journal article |
| PONSIGNON, F., J. HOLMQVIST, "A Framework for Designing Visitor Experiences in Branded Tourist Attractions: Insights from a Luxury Cognac Brand", Journal of Vacation Marketing, 2025, vol. 31, no. 1, pp. 240-253 | 2025 | Journal article |
| HOLMQVIST, J., F. PONSIGNON, "Liminality in customer experiences: The uncertain outcome of employing liminal spaces for customer escapism", Journal of Business Research, 2025, vol. 186, pp. 115003 | 2025 | Journal article |
| HOLMQVIST, J., C. BERGER, A. DE KEYSER, K. VERLEYE, "Luxury in the Circular Economy: An Engagement Journey Perspective", Journal of Consumer Behaviour, 2025, vol. 24, no. 3, pp. 1486-1497 | 2025 | Journal article |
| HOLMQVIST, J., J. WIRTZ, M. P. FRITZE, "Luxury Service Consumption" in Elgar Encyclopedia of Service Studies., Gallouj, F., Gallouj, C., Monnoyer, M., Rubalcaba, L., & Scheuer, M. Eds, Edward Elgar Publishing, pp. 223-225, 2023 | 2023 | Book chapter |
| HOLMQVIST, J., C. KOWALKOWSKI, "Traceability in luxury: Harnessing B2B relationships to enhance ethical practices in the luxury industry", Industrial Marketing Management, 2023, vol. 111, pp. 257-267 | 2023 | Journal article |
| HOLMQVIST, J., J. WIRTZ, A. ISSANDOU, "Research note: conceptualizing agentic luxury in luxury services", Journal of Services Marketing, 2023, vol. 37, no. 9, pp. 1113-1119 | 2023 | Journal article |
| HOLMQVIST, J., J. WIRTZ, M. P. FRITZE, "Managing the Exclusivity of Luxury Service Experiences" in Handbook of Service Management., Edvardsson, B & Tronvoll, B Eds, Palgrave Macmillan, chap. 13, pp. 263-276, 2022 | 2022 | Book chapter |
| AZAB, C., J. HOLMQVIST, "Discrimination in Services: How Service Recovery Efforts Change with Customer Accent", Journal of Business Ethics, 2022, vol. 180, no. 1, pp. 355-372 | 2022 | Journal article |
| HOLMQVIST, J., J. WIRTZ, M. P. FRITZE, "Digital Luxury Services - Traditions Versus Innovation in Luxury Fashion" in Services Marketing: People, Technology, Strategy (Ninth Edition) 9th Edition., Jochen Wirtz, Christopher Lovelock Eds, World Scientific, pp. 550-552, 2021 | 2021 | Book chapter |
| MININA, A., J. HOLMQVIST, "Liquid, solid and in-between: service relationships in global mobility", Consumption Markets & Culture, 2021, vol. 24, no. 6, pp. 575-595 | 2021 | Journal article |
| HOLMQVIST, J., L. M. VISCONTI, C. GRÖNROOS, B. GUAIS, A. KESSOUS, "Understanding the value process: Value creation in a luxury service context", Journal of Business Research, 2020, vol. 120, pp. 114-126 | 2020 | Journal article |
| THOMSEN, T., J. HOLMQVIST, S. VON WALLPACH, A. HEMETSBERGER, R. BELK, "Conceptualizing unconventional luxury", Journal of Business Research, 2020, vol. 116, pp. 441-445 | 2020 | Journal article |
| HOLMQVIST, J., J. WIRTZ, M. P. FRITZE, "Luxury in the Digital Age: A multi-actor service encounter perspective", Journal of Business Research, 2020, vol. 121, pp. 747-756 | 2020 | Journal article |
| WIRTZ, J., J. HOLMQVIST, M. P. FRITZE, "Luxury Services", Journal of Service Management, 2020, vol. 31, no. 4, pp. 665-691 | 2020 | Journal article |
| DIAZ RUIZ, C., J. HOLMQVIST, L. PEÑALOZA, "Assembling tribes: An assemblage thinking approach to the dynamics of ephemerality within consumer tribes", European Journal of Marketing, 2020, vol. 54, no. 5, pp. 999-1024 | 2020 | Journal article |
| HOLMQVIST, J., C. DIAZ RUIZ, L. PEÑALOZA, "Moments of luxury: Hedonic escapism as a luxury experience", Journal of Business Research, 2020, vol. 116, pp. 503-513 | 2020 | Journal article |
| JIMENEZ, A., J. HOLMQVIST, D. JIMÉNEZ, "Cross-border communication and private participation projects: the role of genealogical language distance", Management International Review, 2019, vol. 59, no. 6, pp. 1009-1033 | 2019 | Journal article |
| HOLMQVIST, J., Y. VAN VAERENBERGH, R. LUNARDO, M. DAHLÉN, "The Language Backfire Effect: How Frontline Employees Decrease Customer Satisfaction through Language Use", Journal of Retailing, 2019, vol. 95, no. 2, pp. 115-129 | 2019 | Journal article |
| KRAAK, J., J.HOLMQVIST, "The authentic service employee: Service employees' language use for authentic service experiences", Journal of Business Research, 2017, vol. 72, pp. 199-209 | 2017 | Journal article |
| HOLMQVIST, J., "Vad vill den finlandssvenska kunden? Om företagens språkval och om kundbeteende" in Svenskan i Finland - i dag och i går., Ed., Svenska Litteratursällskapet i Finland, vol. 2, chap. 10, pp. 197-207, 2017 | 2017 | Book chapter |
| HOLMQVIST, J., Y.VAN VAERENBERGH, C.GRÖNROOS, "Language use in services: Recent advances and directions for future research", Journal of Business Research, 2017, vol. 72, pp. 114-118 | 2017 | Journal article |
| HOLMQVIST, J., C.DIAZ RUIZ, "Service ecosystems, markets and business networks", The TQM Journal, 2017, vol. 29, no. 6, pp. 800-810 | 2017 | Journal article |
Teaching domains
Marketing
- Luxury marketing, services marketing
Research domains
Marketing
- Luxury marketing, service marketing